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The download does not start or I see an ‘hourglass’ for a long time, what do I do?

Some of the files can be quite large and the downloads will take a long time. (example: A 60 MB file is reported to be as long as 14 minutes.) Please be patient and allow time for the file to transfer. If you can not see the progress of the download, you may want to try a ‘right click’ on the view/open button located in the box at the bottom of the page and select ‘save file as’. This has been noted to work with later versions of Microsoft Internet Explorer. If you would like us to reduce the file size, please send us an email with your request. (note: file sizes are reduced by requiring later versions of Adobe Acrobat to open them)

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